Delivery & Returns

Digital Delivery

Your order from the GenderAPI website is uploaded and activated in your account immediately after successful payment.

If access is not available after a successful payment, contact support with the email address associated with the account. Do not send complete payment-card details or an API key.

Three-Day Refund Window

GenderAPI's published policy provides a refund when the request is made within three days of purchase. It covers initial purchases and subscription renewals, subject to the Terms and applicable law, and does not limit mandatory consumer rights.

For a subscription renewal, the three-day period begins on the date of the applicable renewal charge. A purchase for which no supplied credits have been used is eligible for a full refund. If some credits from that purchase have been used, the refund is reduced proportionally by the number of credits used, and only the value attributable to the remaining credits is refunded. A completed refund ends access to the refunded plan or deactivates the remaining credits supplied by that purchase.

Card refunds are returned through the applicable card-payment channel. Cryptocurrency refunds are made in USDT on the Tron (TRC20) network. Approved refunds are completed within 5–10 business days. The time at which a card refund becomes visible can also depend on the payment provider.

Purchases completed through an app marketplace or another reseller are also subject to that provider's refund process and mandatory terms. Nothing in this policy excludes a non-waivable cancellation, refund or withdrawal right available under applicable law.

Requesting a Refund

Send the request to support@genderapi.io within the three-day period. Identify the relevant account or order so the team can locate the purchase, but do not include your password, full payment-card information or production API key.

Support will confirm whether the request falls within this policy and will provide the outcome using the account contact information. If a request is declined, the response will state the applicable reason.

For subscription cancellation and other account-management questions, also review the Terms & Conditions and the signed-in GenderAPI application.